TECHNOLOGY & QUALITY
Tools and processes that support consistent multilingual work
VIAX combines professional linguistic teams with translation technology, terminology management, structured review and project coordination. The exact workflow is adapted to the content, volume, languages and client setup.
- ISO 17100 Certified
- 75+ languages
- 56M words translated
QUALITY FRAMEWORK
Quality starts with the workflow
Translation quality depends on more than the final review. The linguistic team, reference material, terminology, translation memory, project instructions and review process all affect the final result.
Linguistic team
Translators and reviewers are selected according to the language, content and project requirements.
Project instructions
Client requirements, style preferences and content-specific instructions are made available to the team.
Terminology
Approved terms can be maintained and shared across languages and projects.
Translation memory
Previous approved translations can be reused where the same or similar content appears again.
Review
The level of human review is agreed according to the service and project requirements.
QA
Linguistic and technical checks are completed according to the agreed workflow.
ISO 17100
ISO 17100 certified translation services
VIAX is certified to ISO 17100, the international standard for professional translation services. The standard covers key requirements for translation processes, including qualified linguistic resources, revision and project management.
- 01
Translator requirements
Professional translation projects are assigned according to the qualification and competence requirements relevant to the service.
- 02
Revision
Where the ISO 17100 workflow applies, translation is revised by a second qualified linguist.
- 03
Project management
Project requirements, resources, deadlines and delivery are coordinated through an agreed process.
- 04
Final verification
The project is checked before delivery according to the required workflow.
TRANSLATION MEMORY
Reusing approved translations
Translation memories store previously translated source and target segments so approved wording can be reused when similar content appears again.
Consistency
Repeated content can use the same approved translation across files and future projects.
Updates
Translation memories can grow as new content is completed and approved.
Existing client resources
Client translation memories can be used when they are supplied as part of the project.
Ongoing accounts
Long-term projects benefit from keeping approved previous translations available for new releases and updates.
TERMINOLOGY
Keeping important terms consistent
Product names, technical terms, financial terminology and other recurring language can be recorded and maintained for use by translators and reviewers.
Approved terms
Preferred translations can be recorded for regular use.
Do-not-translate terms
Product names, trademarks and other terms that should remain unchanged can be identified.
Definitions & notes
Context and usage notes can be added where a term needs clarification.
Client feedback
Approved terminology changes can be reflected in future work.
REVIEW & QA
Different checks for different projects
The review process depends on the service, content and quality requirements. A project may include bilingual revision, proofreading, linguistic QA or another agreed combination of checks.
Bilingual revision
The translation is reviewed against the source to check meaning, terminology and language.
Proofreading
The target text is checked for language, consistency, formatting and presentation before final delivery.
Linguistic QA
Structured review can record issues by category, severity and comment where the project requires documented findings.
Technical QA
Placeholders, tags, numbers, missing text and other file-related elements can be checked where applicable.
CLIENT PLATFORMS
Working within the client’s localization setup
VIAX can work in client-provided CAT, TMS and localization platforms where access is available. This allows the project to use the client’s existing translation memories, terminology, workflows and review process.
Existing translation memories
Client-approved previous translations can remain part of the working environment.
Existing terminology
Linguists can use the client’s approved termbase or glossary where it is available.
Existing workflows
Translation and review can follow the stages already configured for the project.
Client review
Internal reviewers can work within the same environment where the platform and project setup support it.
AI-ASSISTED WORKFLOWS
AI can be part of the workflow when it fits the content
Some projects can use machine translation or AI-assisted translation before human review. The appropriate workflow depends on the content, quality requirements, risk and intended use.
AI translation
Suitable content can be translated using an agreed machine or AI translation workflow.
Human review
The level of professional human review is agreed for the project.
Quality checks
Linguistic and technical QA can be added according to the required output and workflow.
PROJECT MANAGEMENT
Technology supports the project. People manage it.
Translation tools help manage content and linguistic resources, but multilingual projects still require clear coordination of people, files, deadlines, queries and client decisions.
Project setup
Languages, files, deadlines and quality requirements are confirmed before work begins.
Team coordination
Translators and reviewers are assigned and coordinated across the required languages.
Queries
Source questions and terminology issues can be collected and resolved during the project.
Delivery management
Files and languages are tracked through the agreed project schedule.
FILES & FORMATS
Working with multilingual files
Translation projects can involve documents, spreadsheets, presentations, software strings, web content and structured localization files. The workflow is adapted to the file type and the tools used for the project.
Documents
Word-processing files and other editable business documents.
Spreadsheets
Structured content, lists, product data and other spreadsheet-based material.
Presentations
Slides containing text, tables and other editable content.
Localization files
Structured files used for software, websites and digital products.
Multimedia text
Scripts, subtitle files and transcripts.
Layout files
Editable design files where multilingual formatting forms part of the scope.
THE PRINCIPLE
Use the process the project actually needs
A short marketing text, a software release, a clinical measure and a 20-million-word multilingual programme do not need the same workflow. VIAX sets up the linguistic team, technology, review and project management around the actual content and requirements.
Tell us how your multilingual workflow works.
Send us the languages, content type, volume, platform and review requirements. If you already have translation memories, terminology, style guides or an existing localization setup, include those details as well. We’ll review the project and recommend a suitable workflow.