Privacy Notice

This website is operated by VIAX Corporate Language Solutions OOD (ВАЯКС Корпорит Ленгуидж Солюшънс ООД), a company registered in Bulgaria with UIC 201375610 and VAT number BG201375610.

Registered office: Chayka, Bl. 62, Floor 4, Apt. 60, 9000 Varna, Bulgaria.

For the purposes of applicable data-protection law, VIAX Corporate Language Solutions OOD is the controller of the personal data described in this notice.

For privacy and data-protection enquiries, contact legal@viax-translations.com.

We collect personal data when you choose to contact us, request a quote or otherwise communicate with VIAX.

Quote requests

When you use the Get a Quote form, the information may include your name, work email address, company, requested service, source language, target languages, content type, approximate volume, deadline and the project details you choose to provide.

Direct communication

If you contact us by email or through another business channel, we may process your contact details and the content of the correspondence.

Technical information

Our hosting and security systems may process technical information needed to deliver and protect the website, such as IP address, request information, timestamps and security logs.

Optional analytics and similar technologies

If optional analytics or similar technologies are enabled on this website, they will be used only according to your cookie choices where consent is required.

When requesting a quote, please provide only the information reasonably needed for us to understand the project.

Do not include sensitive personal data, confidential patient information or other personal information in the project-details field unless it is genuinely necessary and an appropriate method of transfer has been agreed with VIAX.

We may use personal data to:

• respond to enquiries
• review a proposed translation or localization project
• prepare and discuss a quotation
• communicate about possible or existing services
• administer business relationships
• operate and secure the website
• comply with legal and accounting obligations
• maintain records where reasonably necessary
• use optional analytics or similar technologies where the required consent has been provided

Depending on the circumstances, we rely on one or more of the following legal bases under the GDPR.

We may use service providers that support the operation of our website, business email and enquiry handling. These may include:

• website hosting and infrastructure providers
• business email providers
• form-processing and spam-protection providers
• IT and security providers
• analytics providers, only where actually enabled and permitted by your choices
• professional advisers where necessary
• public authorities where disclosure is legally required

Service providers acting on our behalf receive personal data only where needed for their role and are subject to appropriate contractual and data-protection requirements.

The Get a Quote form may use a specialist form-processing provider to transmit enquiries and help filter automated spam.

If Formspree is connected as the production form processor, update this notice before launch to identify Formspree accurately as a processor and ensure that the wording reflects the production configuration.

Some service providers may process information outside the European Economic Area.

Where personal data is transferred to a country that does not benefit from an applicable adequacy decision, we use or require appropriate safeguards where necessary, such as the European Commission’s Standard Contractual Clauses, together with any additional measures required in the circumstances.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal requirements.

Enquiries that do not lead to a business engagement are normally retained for no longer than 24 months after the last meaningful contact, unless there is a specific reason to keep them for longer.

If an enquiry develops into a client relationship, relevant correspondence, contractual information and accounting records may be retained for the periods required by applicable law or reasonably necessary for the business relationship.

Technical and security records are retained for periods appropriate to their security purpose.

Where consent is used, records of the consent may be retained for as long as necessary to demonstrate the choice made.

Subject to the conditions and limitations in applicable law, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of personal data
• request restriction of processing
• object to processing based on legitimate interests
• receive certain personal data in a portable format where applicable
• withdraw consent at any time where processing is based on consent
• lodge a complaint with a competent data-protection authority

To exercise a data-protection right, contact legal@viax-translations.com.

You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection or another competent supervisory authority where applicable.

Bulgarian Commission for Personal Data Protection (opens in a new tab)

Strictly necessary technologies may be used where required for the website to function, remain secure or remember your privacy choices.

Optional analytics, visitor-measurement or marketing technologies must not be activated before the required consent has been obtained.

Cookie Notice

Cookie Settings

We do not use the personal data submitted through the website enquiry form to make decisions about you based solely on automated processing that produce legal or similarly significant effects.

We may update this Privacy Notice when our website, service providers or processing activities change. The current version will be published on this page with its latest update date.