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VIAXCorporate Language Solutions

CASE STUDY · FINTECH LOCALIZATION

9 million words across 21 languages

A long-term localization programme for myPOS covering software, marketing, financial and legal content, with several new requests arriving every working day.

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  • ~9M words
  • 21 languages
  • 4–7 requests daily
  • 7+ years

THE PROJECT

Ongoing localization for a European fintech company

VIAX supports myPOS with regular multilingual content across 21 languages. The work includes software and website localization, marketing content, customer communications and financial and legal documents.

Unlike a one-off translation project, this account involves a continuous flow of new and updated content. Several requests may arrive on the same day, each with its own files, languages and deadline.

~9M
Words translated and localized
21
Languages
4–7
Requests daily
7+ years
Long-term cooperation

THE CONTENT

Different content within one localization programme

  • Software & interfaces

    Product interfaces, features, settings, notifications and other text used inside digital products.

  • Websites

    Product pages, customer information, landing pages and other web content.

  • Marketing

    Campaigns, promotional content, newsletters and customer-facing messages.

  • Financial content

    Content relating to payments, accounts, cards, transfers and other financial services.

  • Legal documents

    Terms, policies, agreements and other legal content supplied for translation.

  • Help & customer communication

    Support content, guidance, service messages and other customer-facing information.

THE CHALLENGE

Many small and large requests within one ongoing account

The work varies from short interface strings and customer messages to larger documents and campaigns. Different content types may arrive at the same time and need to be coordinated across several languages.

  • Daily requests

    VIAX handles between four and seven new requests on a typical working day.

  • 21 languages

    Work needs to remain organised across a large group of regular target languages.

  • Different content types

    Software, marketing, financial and legal content require different linguistic approaches within the same account.

  • Regular updates

    Existing products and content are updated continuously, so approved terminology and previous translations need to remain available.

PROJECT MANAGEMENT

A workflow built for regular localization

  1. 01

    Request received

    New files, languages and deadlines are reviewed and added to the ongoing project schedule.

  2. 02

    Team assignment

    Work is assigned to the appropriate linguists for each language and content type.

  3. 03

    Translation & localization

    The content is translated using the available translation memories, terminology and client instructions.

  4. 04

    Review & QA

    The agreed linguistic review and quality checks are completed before delivery.

  5. 05

    Delivery

    Completed content is returned according to the required deadline and format.

  6. 06

    Resources updated

    Approved translations, terminology decisions and client feedback remain available for later requests.

TERMINOLOGY & CONSISTENCY

Keeping the same product language over time

A long-term fintech account uses the same product names, interface terms and financial concepts across many types of content. Translation memories and terminology help keep these choices consistent as new material is added.

  • Product terminology

    Feature names, services and recurring product terms can remain consistent across interfaces and customer content.

  • Financial terminology

    Repeated payment, banking and account terminology is maintained across languages.

  • Translation memories

    Approved previous translations remain available when similar or repeated content appears again.

  • Client feedback

    Approved changes can be reflected in the resources used for future projects.

THE TEAM

Linguists who become familiar with the account

Where possible, regular linguists continue working on the same languages over time. This gives them familiarity with the product, terminology and previous client decisions.

Central project management coordinates the incoming requests, deadlines, language teams and client communication across the account.

SOFTWARE LOCALIZATION

Short strings need context too

Fintech localization includes many short pieces of interface text where a few words may depend heavily on context.

  • Interface context

    The meaning of a short string can depend on where it appears and what the user is doing.

  • Character limits

    Some interface elements need concise translations because available space is limited.

  • Placeholders & variables

    Technical elements inside strings need to remain correct during translation.

  • Repeated terminology

    Buttons, features and payment terms need consistent wording across the product.

PROJECT OUTCOME

A localization partnership built over years

~9M words
translated and localized
21 languages
supported within the account
4–7 requests
handled each working day
7+ years
of ongoing cooperation

The account shows how VIAX can support a continuous multilingual workload while maintaining regular teams, translation memories, terminology and central project coordination.

CLIENT REVIEW

Review from myPOS Technologies

“We received very positive feedback from our native speakers in local offices that translations done by the agency are of very good quality.”

myPOS Technologies

Fintech localization

RELATED SERVICES

Services used in this type of programme

Need ongoing localization across several languages?

Send us the languages, content types, expected volume and frequency of requests. If you already have translation memories, terminology or an existing localization platform, include those details as well. We’ll review the setup and come back to you with the recommended workflow, timing and cost.

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