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Privacy Policy

 

VIAX Corporate Language Solutions is committed to protecting your privacy when you use our online, telephonic and other services. In this policy we explain How and Why we collect your information, what we do with it, and what controls you have over the use of it.

 

Why we collect your information

 

We use your information whenever you request or use one of our services, request information or respond to one of our promotions. This information usually contains but is not wholly limited to user’s name, address, email, telephone/mobile numbers and country of residence. By completing any of our online forms you are agreeing to the collection, storage and processing of this information by VIAX Corporate Language Solutions. Our site may collect certain information from you, which is under strict confidentiality rules. We may use your information to assist us with the following:

 

       To produce a quotation

       To provide you with the best possible service

       To process your order

       From time to time, we may monitor you telephone conversations for service level quality, to prevent or detect fraud and for internal training purposes

       We may monitor client website usage and visitor traffic to inform us on any future website design and functionality

       To disclose information about you to an authorised regulator or third party, if legally required to do so

       We may analyse your browsing patterns to inform us on how we can more closely tailor any existing and future services, promotions, news, or other offers more exactly to your taste

       We may sometimes notify you of any service enhancements such as new services, website features, special promotions, and modifications to website functionality

 

We protect your information


In line with the General Data Protection Regulation we make every effort to protect your personal details in the following ways:

 

       We will only request the information we need and is not in any way excessive or surplus to requirements

       We endeavour to keep any information about you up to date and accurate

       We will endeavour to remove any information about you that is no longer current or relevant

       We uphold strict security procedures in the storage and disclosure of your information to prevent and deter unauthorised access.

       All data will be held securely in accordance with our internal security policy.

       Except as otherwise stated, personal information will not be shared outside of VIAX Corporate Language Solutions 

       Personal information collected on the site may be stored and processed in our operational areas only 

       By using the site you consent to any such transfer of information outside of our country 

       All emails we send to you comply fully with the industry guidelines and you can unsubscribe at any time using the relevant links, where available, on our website 

       Should you find any inaccuracies with our information, we will promptly amend or delete it accordingly 

 

Our legal obligations


We may disclose personal information about you if required to do so by law or if we have good enough grounds or such reason to believe action is necessary to:

 

       Protect or defend the rights or property of VIAX Corporate Language Solutions

       Conform to the edicts of law or to comply with the legal process served on VIAX Corporate Language Solutions

       Act in urgent circumstances to protect the personal safety of VIAX Corporate Language Solutions employee, agents and service users

 

Website Cookies


Most website use cookies to enhance their website and make customer browsing a more user friendly experience. They do this by collecting information about which pages, advertisements, promotions and other content you view to determine the popularity of pages and how frequently they are viewed.

 

How to unsubscribe from our services


You can request for any of your details to be deleted from our system at any time by emailing us at: office@viax-translations.com. Questions regarding our privacy policy should also be made in writing to the above email address.

 

YOUR RIGHTS REGARDING DATA PROTECTION

 

According to GDPR, уou have the right to:

 

       Right to access; 

       Right to rectification; 

       Right to erasure (right to be forgotten); 

       Right to restrict processing; 

       Right to data portability; 

       Right to object against the processing; 

       Right to withdraw consent at any time.

 

Right to access You have the right to obtain access to the personal data held about you by your request; you also have the right to request a copy of the personal data undergoing processing.

 

Right to rectification You have the right to ask for incorrect, inaccurate or incomplete personal data to be corrected; Depending on the purposes of the processing, you may have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

 

Right to erasure (right to be forgotten) You have the right to request personal data to be erased when it’s no longer needed or if processing it is unlawful; Please note that Art. 17 of GDPR outlines the cases where we are obliged to erase your data. In some cases we would need to keep your data, even if erasure has been requested /for example for the purposes compliance with a legal obligation which requires processing by Union or Bulgarian Law/.

 

Right to restrict processing Under certain circumstances you may have the right to request from us the restriction of processing your personal data. For example, you may exercise this right, when we no longer need your personal data for the purposes of the processing, but we still need to store it in our systems and use it for situations like exercise or defense of legal claims.

 

Right to data portability Under certain circumstances you may have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format (i.e. in digital form) and you may have the right to request the transmission of those data to another entity without hindrance from us, if such transmission is technically feasible.

 

Right to object against the processing Under certain circumstances you may have the right to object against the processing of your personal data and we can be required to no longer process your personal data. You can exercise this right for example when we use your email address for direct marketing purposes - in such cases once you object, we will no longer be able to send you any marketing materials.

 

Right to withdraw consent When the processing of your personal data is based on your consent, you can withdraw your consent at any time without giving any reason to us. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

 

How to exercise your rights:

 

To exercise your rights, you can contact us with a written request at privacy@viax-translations.com or by regular mail to: Bulgaria, 9000 Varna, Chaika 62-60. We will respond to your requests without undue delay and at the latest within 1 month.

 

This document was last updated on May 25, 2018

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